SmartHub FAQs

 

OEC Specific FAQs
SmartHub FAQs

 

 

 

OEC's online account management system – SmartHub® – is only compatible with the following browser versions: Apple Safari 9.0+Mozilla Firefox 27+Internet Explorer 11+Google Android 5.0+Google Chrome 30+. Make sure your browser is up to date. Updated browsers provide a better user experience and greater security protection.

 

 

 

 

 

 

What is SmartHub?

SmartHub® is the system OEC uses to provide online account management services.  

  • Pay* by Visa®, MasterCard®  or Discover® with no convenience fee

  • Sign up for recurring payments with Auto Pay

  • See real-time billing and account information

  • Set up and manage email and push notifications regarding your account

  • View daily and hourly electricity use

  • View most recent billing history

Residential members only

The passphrase appears on all financial entry screens in order to reassure that you, the user, are on the trusted site prior to keying in sensitive financial information. This is not a phrase that you need to memorize.

Auto Pay: Pay monthly bills through automated drafts from your checking or savings account at no extra charge. Residential members can also use credit or debit card accounts. Auto Pay takes one billing cycle to set up, so if you currently have a bill due, please pay using another payment option

ePay: Make one-time payments using a checking account with no processing fees. Residential members may pay by Visa®, MasterCard® or Discover® with no convenience fee.

  • Pay balance now.
  • Pay balance by due date.
  • Schedule payments in advance.

Pay Now: Make a payment online without registering. You will need your account number and the account owner's last name or business name.

See all of our payment options.

Apple Safari 9.0+, Mozilla Firefox 27+, Internet Explorer 11+, Google Android 5.0+, Google Chrome 30+

Make sure your browser is up to date. Updated browsers provide a better user experience and greater security protection.

No. You can take advantage of all of the features of online account management and continue to pay your bill as you currently do.

Yes. The home page shows all of your accounts with the amounts due and links to other detailed information.

To pay the total amount owed on all accounts, sign in to your account.

Once you log in, click the Pay My Bill button in the Quick Links section on the left side of the screen. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. You can check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button.

 

The information you see in the app and on the web is shown in real time. However, if you keep your app or the web version open for an extended period of time, you should refresh the page in order to ensure the information is still current.

Sign in to your account online and click on Notifications. Select preferred notification method (Push via the app or email) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification, it will prompt you to indicate which account the notification is for.

 

You can choose between two online payment options: a one-time online payment of any amount ($5-$1,500), or a recurring payment that drafts your monthly balance due.

Residential members can pay by credit/debit card (MasterCard®, Visa® and Discover®) and ACH electronic check (Automated Clearing House) with no convenience fees.

Commercial members can pay online via ACH electronic check (Automated Clearing House).

Note: Gift cards, pre-paid debit cards, or any other tender not associated with an existing account or established line of credit cannot be used.

Residential and commercial members can also make payments via OEC’s phone system by calling (405)321-2024.

No. These payment services are offered for your convenience only and are one of many payment options available to OEC members.

To make a payment with a credit card or debit card, have the following information ready:

  • Your OEC account number (located on your bill statement)
  • The dollar amount you want to pay
  • The credit card or debit number on the front of your card
  • Expiration date (month and year)
  • Name and billing address
  • Be sure to print out the confirmation page for your records

To make a payment with a checking or savings account, have the following information ready:

  • Your OEC account number located on your bill statement
  • The dollar amount you want to pay
  • For personal checking accounts, the routing number and checking account number.
    The routing number is the 9-digit identifier that is specific to your bank. It is usually located between two symbols on the bottom left-hand side of the check. Your checking account number immediately follows your bank's routing number as the second set of numbers.
  • For commercial checking accounts, the check number, the check routing number and checking account number
  • Be sure to print out the confirmation page for your records

OEC can automatically send an email to the address associated with your account confirming your transaction. You can choose email notification options under the Notifications tab on your SmartHub account home page. If you use the one-time online payment method, you will see a confirmation screen with a Transaction ID. You will then have the option to print a receipt of this transaction or receive an email confirmation (web only).

All payments made to your account will be reflected in your OEC account balance immediately.

Questions about your transaction should be directed to OEC member associates at (405)321-2024 during office hours.

If you use the one-time payment option, please contact OEC member associates at (405)321-2024.

 

Can I change my billing due dates?

Electric bills are processed through five cycles, listed here. Contact a Member Service Associate at 405-321-2024 to discuss which cycle best suits you.

 

Will my electricity be disconnected if I cannot pay my bill?

Qualifying accounts may be granted a deferred payment plan, but you must request this PRIOR to the cut-off date. This payment plan includes the current balance and will be required to be paid in full before another deferred payment plan may be initiated.

You may ask for postponement of cut-off due to a life threatening situation if a permanent member of your household is dependent upon electric powered equipment which has been prescribed by a physician and is required to sustain that person’s life. This request must be made and documented PRIOR to the cut-off date.

If you are dissatisfied with any decision or payment plan offered by OEC, you may submit a written detail of the matter to OEC’s Issue Resolution Committee for review. Forms are available at the OEC office or online.

There will be a $100 charge for each trip made in collecting the bill and a $100 fee if the service is disconnected. OEC does not reconnect after business hours or on weekends.

 

How can I change the name on my account?

OEC members are cooperative owners, and each account represents a membership with associated assets, such as a membership fee, patronage capital, and possibly a deposit. Because of such assets, paperwork, signatures and possible legal documents are required. Please contact a Member Service Rep at 405-321-2024 for the required paperwork.

 

What is the service availability fee on my bill?

The service availability fee pays for some of OEC’s fixed costs, including distribution and generation capacity, line maintenance and system improvements, and costs for billing, member services and administration. In order for OEC members to be charged an equitable rate no matter what rate class they belong to, such as residential, commercial or industrial, the cooperative must recover a portion of its fixed costs through the service availability fee. The fee is designed to ensure that one rate class does not subsidize another class and that all members pay their fair share of the cooperative’s costs.

 

Where can I find my account number?

You can find your account number on your bill in two places. The billing stub has the account number and the portion of the bill you keep has it as well. Your bill has a large box made up of smaller boxes. The account number is in the very top left hand corner of that box. It is near the top crease where the bill folds.

 

When are ON-PEAK hours?

OEC’s On-Peak Summer Rate is in effect June 1 through Aug 31.  That means the price of electricity will be higher between 3 p.m. and 7 p.m. on weekdays in June, July and August.

If you have any questions that are not answered above, please contact member services at (405)321-2024.