OEC's policies, rules and guidelines are designed to benefit both the consumer and the cooperative membership as a whole. Members who believe they have been treated unfairly, or in a manner inconsistent with policies, may challenge an action or decision through the cooperative's formal Issue Resolution Committee. OEC's Issue Resolution Committee is made up of three employees, each from a different OEC department and who does not work in the department with which the dispute is filed. The procedure for issue resolution is outlined as follows:
Filing Issue Resolution Form and discussion with the Committee:
- Members must complete the Issue Resolution Form, either in writing or by electronic mail (e-mail), and submit it to the Committee for review. Forms can be obtained here (requires Adobe Reader) or from OEC's office.
- The written complaint will be formally reviewed within 10 working days. A hearing will be held by the Committee and a decision rendered within five (5) working days.
- If the consumer is dissatisfied with the decision made by the Committee, the consumer may appeal in accordance with the Bylaws of Oklahoma Electric Cooperative, Section 2.02 – Right of Member to a Hearing on Grievance.