Issue Resolution

Objective:

To establish guidelines for handling member issues, concerns and problems formerly reviewed by the Oklahoma Corporation Commission.

Policy:

The Cooperative's policies, rules and guidelines are designed to benefit both the consumer and the Cooperative membership as a whole. Members who believe they have been treated unfairly, or in a manner inconsistent with policies, may challenge an action or decision through the Cooperative's formal Issue Resolution Committee. OEC's Issue Resolution Committee is made up of three employees, each from a different OEC department who does not work in the department with which the dispute is filed. The procedure for issue resolution is outlined as follows:

Filing Issue Resolution Form and discussion with the Committee:

1. Members must complete the Issue Resolution Form, either in writing or by electronic mail (e-mail), and submit it to the Committee for review. Forms can be obtained from OEC's office or via a downloadable PDF (requires Adobe Reader) at the bottom of this page.
2. The written complaint will be formally reviewed within ten (10) working days. A hearing will be held by the Committee and a decision rendered within five (5) working days.
3. If the consumer is dissatisfied with the decision made by the Committee, the consumer may appeal in accordance with the By-Laws of Oklahoma Electric Cooperative, SECTION 2.02-Right of Member to a Hearing on Grievance.

Issue Resolution Form
(Requires Adobe Acrobat or Adobe Reader. If you do not have Adobe Acrobat or Adobe Reader, please click "Get Adobe Reader" below for the free download.)